PACKAGED/BAGGED PRODUCT RETURN POLICY
We, at Tribute Equine Nutrition, realize there are times when it is necessary to return packaged/bagged product. It is our goal to handle these product returns in an equitable manner. Therefore, we have established the following product return policy:
1. WITHIN 30 DAYS OF PURCHASE – 100% credit or product replacement will be given for bagged product returned as a result of defective manufacturing or as a result of an error by Tribute Equine Nutrition in processing your order.
2. WITHIN 30 DAYS OF PURCHASE – A credit will be issued less a 25% processing fee for non-defective product returns. This would include feed purchased and not used or re-sold.
3. AFTER 30 DAYS OF PURCHASE – These returns will be reviewed on an individual basis by Tribute Equine Nutrition and a determination made based upon the circumstances. We at Tribute Equine Nutrition realize returns are unavoidable; however, we are committed to providing a consistent, quality product coupled with superior customer service and support. *Tribute Equine Nutrition reserves the right in all cases to refuse a return due to bio-security risk.
PACKAGED/BAGGED PRODUCT RETURN PROCEDURE
Here are the steps that you, as a customer, can take in the event that a return is necessary.
1. Call Customer Service – Call one of our Customer Service Representatives at 888-771-1250 and acquire a Feed Return Number (FRN).
2. Include FRN with Shipping Paperwork – Include the Feed Return Number on any documentation that you are returning with the product.